Coastal Sound Refund Policy

Coastal Sound Refund Policy 2017-2018

Coastal Sound understands that choir is an investment for singers and families, so we make every effort to be reasonable and fair when we get inquiries about refunds. The Board of Directors developed the following Refund Policy to guide all decisions with regards to requests for refunds. When we hire our music directors and accompanists, order music and book performance venues we do so based on a certain level of registration for the entire season.

When fees are paid in full for the season:

• Cancel in writing before the first rehearsal to receive a full refund.
• Cancel before the end of the first month, and receive a refund for fees paid, minus 1 month tuition. Singers will have had the chance to participate in 3-5 rehearsals during this time.
• Cancel after 30 days, and a refund will be issued in extenuating circumstances. See below.

Singers who have opted for a monthly payment plan:

• Cancel in writing before the first rehearsal to receive a full refund.
• Cancel at any other time and fees must be paid up to and including the month of departure. Fees for future months will be discontinued in extenuating circumstances. See below

Extenuating Circumstances

In the event that a singer is unable to continue in the choir due to extenuating circumstances, families may apply in writing to the Board via the singer’s choir director or Coastal Sound’s Registrar for a refund. Please briefly state your case in the email message. This message will be reviewed by the Choir Conductor, the Registrar and Artistic Director, and by a representative of the Board of Directors. You will be notified of the decision by the Registrar/ Accountant.

Other notes

•Theory materials, music folders, uniform costs & merchandise purchases, if applicable, are non-refundable unless defective. “Like new” items may be sold privately to other singers.
•Donations in Lieu, membership fee and retreat fees cannot be refunded.

All correspondence regarding the refund policy, cancellations and refund requests should be sent to